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« on: December 17, 2008, 10:40:00 pm »
haha, i work in customer service at a popular grocery chain in the southeast, and i can TOTALLY Sympathize with you all.
PEOPLE=SUCK
a few more fyi's:
-Don't hand me 40,000 old lotto tickets all crumpled and folded, we have a self-check machine on the counter for you to check your OWN DAMN TICKETS. if its just a few, that's fine, but no more than ten...
-Don't babble on and give me animated gestures about how we don't carry your coffee ice cream anymore. You really just sound like a f&#*ing idiot to me...
-Don't ask me if i'm open if my register light is off, and my closed sign is pulled out.
-If i tell you 'no' because of a store policy, don't continue to question me or further ask for a manager. Policies have been policies, since the dawn of the goddamn company.
-Get off your cellphone if you plan interacting with me whatsoever.
-As office staff, we have to take all incoming phonecalls. It doesn't matter if you were talking with me first, I have to pick up the phone. I am insructed to do so and will get bitched at if I don't.
-When cashing a payroll check from another company, If i don't know you or the company, i have to call your employer and verify you work for them, and/or call the bank holding the account and verify funds. Also, learn your local store's check cashing limit.
-Do be reasonable, not quick to anger. in one word: 'civil'.
-Don't call and ask for the expiration date on anything, and for us to set aside the product for you. I'm busy 90% of the time.
Do say thank you when i'm done helping you out with whatever you needed. It's a simple way to show appreciation for the person who's been inside behind a counter all day!
When it comes to people and senseless bitching, i usually don't care. You can't really phase me. I keep my expression calm and look them directly in the eyes. Listen and pretend you care. People who take things to the extreme usually have mental problems or issues, and listening to them is the best you can do.
Don't take anything personal, these people don't know you or who you are. They can call you "worthless" "no help" "a piece of shit" and it's all meaningless unless they actually know you...
Furthermore, if you're a rebel like me, and find it hard to restrain yourself from doing or saying things that offend most people, then practice on keeping it in, lol. You're surrounded by (mostly) normal people. It's a respectable business atmosphere you work in, and most people won't laugh with you when you find a dead lizard stricken with rigor mortis and stick it in their face...
Let's just say i'm good at acting now...
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