OK, I don't know a lot about what the Donna's do for their fans but I know Lillix has had private parties for their fans (which I was at) they have called up fans on the phone, they try to meet all their fans at the shows, and they spend time to get to know their fans. For instance, I was standing outside the venue when their bus pulled up and the girls regonized me and yelled my name out the window of the bus. They also e-mail the fans and post on the boards whenever they can.
Does Vanessa do this? I don't think so. Does that make Vanessa bad? No! Let me use another favorite band of mine, Aerosmith. They charge money to be in the fan club. Most of the time the concert seats you get from the fan club suck. They don't do meet and greets with the fans unless you pay $450 to go on a "velvet rope" package through the fan club and even then they don't guarentee you will meet them, obviously they don't post on the fan boards and e-mail fans at all. Does that stop me from liking their music and live shows? Of course not! The only thing Aerosmith and any other musician I like owes me is good music and an entertaining live show. Anything else is just a bonus.
If you don't like Vanessa because she doesn't call or e-mail you or send you free stuff then maybe you aren't really a fan.