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« on: January 03, 2009, 03:04:02 am »
I work for Peet's Coffee & Tea.
I'm used to retail. My first job was at Dairy Queen/Orange Julius, second I worked at Best Buy, and now Peet's.
I really wanted to get away from retail after Best Buy but I needed something just to hold me over until a background check for another job was going through, my manager was the biggest sweetheart and I actually enjoyed what I was doing.
I ended up staying and have been with the company for over a year now! I don't get a lot of rude people, mostly morons. When people say Tall, Grande, or Venti? I always say "I'm sorry, what size?" Or if they say "What do you have like a frappuccino?" Of course I play dumb, to make them feel dumb. I say, "I'm sorry I have no idea what that is, and I don't know the ingredients or how it's made so I cannot say what is similar to it at this time." Luckily one of my leads does not take shit from anyone.
Whenever someone is rude to me and I just can't take it (and she's working with me) I will just say, "You know, I'm going to have soandso take care of you" and when she's done with them I have a big smile on my face! And people, do not mess with people who make your drinks or prepare your food. Seriously. :wink:
But if you have to be professional or you can't deal with someone, tell a lead or your manager. You do not have to put up with that. If they do not want to help you or you feel their wasn't balance, walk. QUIT! You do not have to tolerate shit from both your management and customers. Take a step back or step up.